Customer Service CPD Accredited Online Course

Customer Service CPD Accredited Online Course

Regular price
£44.00
Sale price
£14.00
Tax included.

Overview:

Important in any business is to satisfy the customer. Could be in service delivery or, attention to the client.

Description:

Customer Service helps users define customers´ profile are and understand their needs. This course enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expect

Course includes:

  • Online self-paced training
  • Visual multimedia demonstrations
  • Instructor oriented learning
  • Certificate upon completion

    Criteria:

    Anyone can take up this course upon interest in anytime you want, anywhere you want, all you need is a smart phone/tablet/computer connected to the internet.

    Upon completion, you will have a test with multiple choice questions and there is no limit on the number of attempts.

    Course outcomes:

    • Understanding of the aspects and benefits of delivering outstanding customer service
    • Importance of handling complaints with care
    • Recognize and adapt to customer behavior
    • Manage customer satisfaction levels

     Reviews:

    Akshit N: Simple and great course. It helped me to study along the year during my free time