Important in any business is to satisfy the customer. Could be in service delivery or, attention to the client.
Customer Service helps users define customers´ profile are and understand their needs. This course enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expect
- Online self-paced training
- Visual multimedia demonstrations
- Instructor oriented learning
- Certificate upon completion
Anyone can take up this course upon interest in anytime you want, anywhere you want, all you need is a smart phone/tablet/computer connected to the internet.
Upon completion, you will have a test with multiple choice questions and there is no limit on the number of attempts.
- Understanding of the aspects and benefits of delivering outstanding customer service
- Importance of handling complaints with care
- Recognize and adapt to customer behavior
- Manage customer satisfaction levels
Akshit N: Simple and great course. It helped me to study along the year during my free time